Shopping on the Online Indian Mart is bound to be a great experience.

• You can get things far cheaper as we don't have to pay expensive overheads.
• It is very convenient as you can shop when you want to.
• There's a much broader range - you can find specialist items on our site which you'd never find on the high street.
• There are no queues and plenty of parking online!
• If you do not find the product you were looking for, then you can contact us with your requirements and we will try our best to arrange those products for you.

How to Shop on the Online Indian Mart?

• First, create an account by registering as a new user at our Registration Page .
• Then, after selecting Sign In from the top of the page, log into your account.
• After that, you can select as many items as you like and can add them to your shopping cart.
• After selecting the required number of items, you may proceed to checkout. The checkout will be at the secure servers of Paypal.
• Once the transaction is successful, you will receive a confirmation message. Also, you will receive an E mail notification with the details of your order placed.
• You should Sign Out of your account after completing Shopping.

How to Redeem a Gift Voucher on Online Indian Mart?

• First, create an account by registering as a new user at our Registration Page .
• Then, after selecting Sign In from the top of the page, log into your account.
• After that, you can select as many items as you like and can add them to your shopping cart.
• After selecting the required number of items, click on 'Use Voucher' button given below your shopping cart. You would be taken to a page where you will have to enter the voucher number.
• After entering the Voucher details, the discount would be calculated accordingly and all the details would be displayed on that page.
• Click on proceed to checkout and you would be taken to secure servers of Paypal for completion of the transaction.
• Once the transaction is successful, you will receive a confirmation message. Also, you will receive an E-mail notification with the details of your order placed.
• You should Sign Out of your account after completing Shopping.

Security Information

The following section will detail you about the security features you have to look out while shopping online. Shopping online is a great experience and if a few things are kept in mind, then it is bound to be an unrivalled experience.

• Most Internet shopping sites use some sort of shopping cart - this is your virtual trolley into which you can place items and then take them to the checkout when you want to pay.
• The checkout must be in a secure server in order for your transaction to be secure.

How to identify a secure server?

• When you go into a secure server the key or lock in the bottom of your browser will appear locked or highlighted. The address of the web site will also change from http://www... to https://www... signifying that the site is secure.
• On browsers which allow you to change their appearance the address bar or text may also change color (In firefox, the address bar changes color), or the padlock may look different or appear in a different place, but something should always appear to indicate you are on a secure site.
• If none of this happens, then this is not a secure server - don't enter your credit card details. Send an Email to us at customercare@onlineindianmart.com and enquire about any doubts that you might have.

Other Useful Tips:

Just like giving your credit card at a waiter or paying for petrol, as long as you take some basic precautions shopping online is safe to do. You should:

• Always print out your order confirmation.
• Check the delivery times and prices.
• Pay by credit card - this can give you extra protection.
• Don't leave the computer unsupervised while shopping online.
• Log out properly at the end of a transaction.
• Order more than just one item at a time to save on delivery costs.
• Try and get your goods delivered at a time when you will be there, otherwise your delivery might get delayed.
• Become member of Online Indian Mart - this might entitle you to be notified about special offers and new products as they appear from time to time.

What is a Shopping Cart?

An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from our catalogue.

What is a VCD?

It is a video compact disc (VCD) that contains video and audio - moving pictures and sound. It is capable of holding up to 74 minutes of full motion video with quality stereo sound. VCD uses the MPEG-1 standard to store video and audio in a high density form. As opposed to DVD that utilizes the MPEG-2. This ensures full compatibility with a wide range of devices. It is a worldwide, standards independent format which is endorsed by Sony, Philips, Matsushita and JVC.
The best thing about a VCD is that you can run it on a variety of different platforms including personal computers and laptops/notebooks (both PC & Mac), DVD players, stand-alone VCD players, televisions, and game boxes (e.g. Playstations) and multimedia boxes.
If your DVD Player can play CD-R then it would be able to play VCDs.

What is a video cd used for?
The most common application of Video CD has been for playing movies and music videos. With the release of Video CD 2.0 specification, the format is enjoying greatly expanded popularity. Video CD 2.0 provides full interactivity via remote control, making the format appealing for a wide range of multimedia applications. It has gained rapid acceptance for its ability to deliver high quality, full-motion digital video cheaply.

Great features of VCD:

• VideoCD provides random access search. This means that you can quickly find any scene.
• There is no deterioration or degradation of picture quality over time.
• The discs are not bulky making them easy to store anywhere.
• They do not have regional lock codes like the DVD, so you can buy VCDs from us and play them anywhere whether you live anywhere.
• They're also much cheaper when compared to a DVD or even a VHS.
• The video quality that you can expect from a VCD is comparable or better than VHS. Audio is usually Dolby Digital Surround.
• You also get some rare releases on VCDs that has not been released on DVDs.


How do I play a vcd?

• All Personal Computers - both PC and Mac with CD-ROMs/DVD-ROMs, a sound card and a good graphics card.
  PC requires MPEG capable software. You can choose vlc media player or Windows Media Player which you can download for free.
• Mac requires Quicktime and/or SpeedTools.
  Another downloadable player for the Mac is MacVCD. (Now available Mac 2.0)
• VCD players i.e. stand-alone vcd players.
• DVD players - most DVD players are Video CD compatible.
• Game Consoles - e.g.
  Playstation requires an inexpensive add-on Redant Movie Card.
  For Dreamcast get the Dream VCD Player & Remote control set.
  For Nintendo 64 get the Doctor V64 (256M version).
  These are inexpensive add-ons that will enable you to watch VCD movies through your machines.
  Also some Saturn Consoles & 3DO Game Consoles are compatible provided you get an add-on movie card. Contact your favorite game console dealer. (There are currently no add-on movie cards available for the Playstation 2)
  
• Some Philips CD-I Players.
• Some Laser Disc Players.

What are your shipping charges?

A shipping charge is applicable on all items at Online Indian Mart.

We work on principles of no profit no loss on shipping charges. The shipping charges are calculated on volumetric weight of individual items in packaged form.

INTERNATIONAL SHIPPING CHARGES:

Shipping Charges vary according to the country. The shipping charges for U.S.A., U.K. and Germany are as follows:

• First 500 grams: $14.47
• Every 500 grams thereafter: $5.53
• For other countries, the charges can be seen after adding items to your shopping cart.

SHIPPING CHARGES FOR INDIA include:

• Every 500 grams - $1.32

* Shipping charges may vary depending upon the shipping address.

What about other taxes and levies like sales tax, octroi etc.?

All item prices on Online Indian Mart are inclusive of sales tax (wherever applicable), and hence you need not add anything to the price of the item to account for sales tax. In countries which have additional levies like octroi or import taxes, these are additional and need to be borne by you, wherever applicable.

What are the Locations covered by you for delivery of your Products?

We deliver all our items all over the world.

What do I do in case I receive a defective / damaged item from Online Indian Mart?

We take a lot of care while sending out items so that it reaches you in a perfect condition. Despite that, if an item ordered by you on Online Indian Mart is delivered to you in a damaged / defective condition, please email us at customercare@onlineindianmart.com Kindly read the Terms & Conditions for more details.

How can I return a product ordered from Online Indian Mart?

To provide you a worry free shopping experience on Online Indian Mart, we offer you a Return Policy, subject to fulfillment of certain conditions. Kindly read the Terms & Conditions for more details.

What are the various methods by which you can pay for your order?

Online Indian Mart offers you a variety of convenient payment options to choose from, so that you can transact at Online Indian Mart conveniently in a secure manner. We hope that offering you with multiple payment options makes you more comfortable shopping with us.
• We accept payment through Paypal. You can pay us using your credit card at Paypal. You need not be a member of Paypal to send payment to us.
• Other methods of payment are available and these include Wire Transfer, Cheque and Demand Draft. Kindly contact us for payment options apart from Paypal.

*If you are paying by Wire Transfer, Cheque or Demand Draft then please note that we will start the processing your order only after we receive a confirmation about the transfer of funds to our accounts.

How safe is it to shop online with a credit card?

• At Online Indian Mart, it is safe to use your credit card to make payment for your order. All card payments made on Paypal are protected by a secure connection.
• When you use your card in physical outlets / stores, you leave behind your credit card number on the charge slips. {To prevent others from merely using this number, Paypal insists that consumers also enter the CVV (Credit Verification Value), while entering credit card details. This number is typically available only at the back of your credit card number, to ensure that the person entering the card number has the physical plastic with him/her}.
  
• The use of latest encryption technology also ensures that information is transmitted from your browser to the servers safely over the Internet on a Secure Socket Layer (SSL) link. All your personal information like user name, passwords, credit card number, transaction history are encrypted so that they cannot be read as it travels over the Internet.

Can I send gifts to my friends and relatives through Online Indian Mart?

• Gifting at Online Indian Mart is hassle-free with many options like delivering your gifts with your own personal message on specific dates and also getting them gift wrapped. You can visit our Gift Section to send gifts.
• For more details, please read through our section Gifting on Online Indian Mart .

How safe is my personal information with Online Indian Mart?

At Online Indian Mart, we are committed to protecting your personal information with us. For more details, please do read our Terms and Conditions .

Is there any minimum order value that I need to order?

No. You can order as much or as little you want. At Online Indian Mart, we believe that all orders, irrespective of their values are equally important.

Can I cancel an order or change the order after it is placed?

• Yes. To know more details, please see our “EXCHANGES & RETURNS” section in the Terms & Conditions page.
• Please note that you can only cancel orders that have not yet entered the shipping process.
• You cannot cancel orders for customized items since all these items are manufactured / procured specifically against your order.
• In case you have any difficulty or any query, you can contact us at customercare@onlineindianmart.com or you can send us a mail from our Email Us page. We would be glad to be of help to you.

How can I keep myself updated about the events, developments, promotions and offers at Online Indian Mart?

You can subscribe to our New Products & Special Offers Scheme at Online Indian Mart, when you sign up. We will send you the details about new items added and special discount schemes going on.

What if I have provided a wrong shipping address or given wrong information?

• You should provide accurate information about yourself, including the Shipping Address. Include a day-phone if possible. It is your responsibility to provide accurate information. If you provide any information that is inaccurate, not current, false, misleading or incomplete, then we will not be held responsible.
• In case you note any discrepancy in the order confirmation Email sent to you, kindly notify us immediately at customercare@onlineindianmart.com with the subject as “Urgent Attention”. We will correct any discrepancy present, but only if the order has not been shipped. If the order has been shipped, additional charges may/may not be applied. Please note that the responsibility to provide detailed and accurate information lies with you. Kindly recheck the details before placing an order to avoid any mistakes.